1. Introduction
Fabic Pty Ltd upholds the highest of standards of integrity in all our business practices as a reflection of our core principle in business, which is to support the true health and well-being of all people. Every aspect of our business reflects this principle.
As a natural part of this, Fabic Pty Ltd holds in the highest possible regard integrity in data protection and safekeeping the privacy of the information of our customers and visitors to our site. We respect the fact that our customers in choosing our services and care entrust data to us as an organisation, as a necessary part of us delivering that service and care. We take very seriously the responsibility that comes with receipt of your personal information, and our use of that data is in accordance with all laws and regulations that apply to us.
Fabic Pty Ltd recognises that your privacy is very important to you.
We ask that you read this Privacy Statement carefully as it explains who we are, how we handle your personal data, and your privacy rights.
Your use of our website and/or any of our services constitutes an acknowledgment that you have been made aware of our Privacy Policy.
2. Who we are
Fabic Pty Ltd ACN [131219915] is the host of the Fabic Study and Fabic TV websites at ‘fabic.study’ and ‘fabic.tv’ and the registrant of the domain names ‘fabic.com.au’, ‘fabicpublishing.com.au’, ‘bodylifeskills.com’, and ‘tanyacurtis.com.au’. We collect, use and are responsible for certain personal information about you.
We are an Australian company, regulated by Australian laws, including the Privacy Act 1988 (Cth). We are also responsible as an ‘organisation’ for the handling of your personal information under those laws. Also, if you are located in the European Economic Area (EEA) and we offer goods or services to you, how we handle your personal information is regulated under the European Union General Data Protection Regulation (GDPR).
The GDPR establishes a uniform data protection law across the European Economic Area and aims to protect the privacy and use of EEA residents’ personal information. We are responsible as ‘controller’ of your personal information for the purposes of the GDPR.
Fabic Pty Ltd is bound by, and is committed to supporting, Australia’s Privacy Act 1988 and Spam Act 2003 in relation to electronic direct marketing.
3. Scope
This notice applies to the collection and processing of your personal information by us or on our behalf and tells you how we collect and process your personal information, the legal basis for processing it, what we use it for, and who we share it with. It also explains particular rights you have in relation to the processing of your personal information.
4. Contact us
We welcome your feedback. Please contact us if you have any questions or comments about this notice, our privacy policies and procedures, or if you wish to exercise the rights you have under applicable privacy laws, which are explained further below.
You can contact us by using the Contact Us page of this website.
5. What personal information do we collect and use?
When you visit our website, or interact with us through our webpages and applications, or services, or otherwise, we may collect personal information about you as follows:
If you complete our online registration form, we use your contact information from the registration form to send you information about our services and products. The contact information is also used to contact you if you have subscribed to a mail list.
We may also collect other information relating to your use of our website, as detailed in section 19, below.
6. How do we collect your information?
We collect personal information in a variety of ways, such as:
Note that when you use our website, webpage and applications, Fabic Pty Ltd is not responsible for any data that you input which is not mandatory for the purpose of the website, webpage or application.
7. Can you opt out of providing personal information?
If you do not want us to collect or use your personal information for a specific purpose, you should let us know accordingly via the Contact Us page (above) and we will use reasonable measures to observe your request. However, if you were to do so, this may result in you not being able to access, or use, all or part of our website or our services.
If personal information has been collected, we may still use or disclose that information:
8. How do we use personal information we collect?
Your privacy is respected, and we do not sell, rent or trade your personal information.
We use or may later use your personal information for a variety of purposes to effectively conduct our website (and that is all), including to:
Where the GDPR applies, we rely on the following lawful reasons to collect and use your personal data:
On occasions, more than one of the foregoing reasons may apply.
9. To whom do we disclose personal information?
From time to time we disclose your personal information to third parties including:
The third parties with whom we share personal information may be located overseas including, but not limited to, our partners or affiliates in USA, Canada, Belgium, Germany, UK, Ireland, Spain, New Zealand and more. Please note that some countries outside the UK or EEA (including Australia) do not have the same data protection laws as the UK or EEA.
Some of your data may be stored on servers in the United States.
If you are a resident of the European Economic Area and do not wish your data to be stored in the United States, then you should not use this site.
If you have any queries about the basis upon which we may transfer or store your personal information outside of Australia, please contact us using the Contact Us page (above).
If you are an individual or sole trader, you may request that information supplied to third parties for the purposes of verification / authentication be de-identified.
10. Your rights under the GDPR (if applicable)
Under the GDPR and the Australian privacy laws, you have a number of important rights free of charge. In summary, those include rights to:
For further information on each of the aforementioned rights, including the circumstances in which they apply, see, for example, the Guidance from the United Kingdom Information Commissioner's Office (ICO) on individuals’ rights under the General Data Protection Regulation. If you would like to exercise any of those rights, please:
11. Direct marketing and your privacy
On occasions, we may use the personal information that we collect from you to identify particular products and services which we believe may be of interest to you. We may then contact you to let you know about these products and services. We will give you a choice to ‘opt out’ (unsubscribe) from receiving such information in the future.
12. How can you ‘opt out’ from promotional and marketing material
You can opt out of receiving promotional and marketing information by any one of the following methods:
13. Electronic Direct Mail policy
Your ability to ‘opt out’ by unsubscribing via the electronic means provided will remain functional for at least 30 days after we send our original communication to you. If you wish to ‘opt out’ using the electronic means provided, you will need to do so within 30 days after the relevant communication is sent to you. After this time, if you have not opted out and wish to do so, another ‘opt out’ method should be used (e.g., using the Contact Us page above).
We will use all reasonable endeavours to process your request as quickly as we can, but, in any event, in a fair and reasonable timeframe: we will aim to complete your ‘unsubscribe’ request within five working days of receipt if the request is received electronically.
14. With your consent
We will only use your personal information for the purpose for which you have given your consent in accordance with this Privacy Policy.
If any information that you provide us is more sensitive and therefore falls within a special category of personal information, such as health information, we will collect and process this information only with your express consent.
15. For direct marketing
With your consent where required by law, we may communicate with you (through the preferred communication channel(s) you have selected, which may include by email, telephone, SMS, iM, mail, or any other electronic means including via social networking forums) to tell you about products, services and offers that may be of interest to you.
If you have provided your consent to receive direct marketing, you can withdraw it at any time, and we will process your request as quickly as we can.
16. What do we do with personal information when it is no longer needed?
We will destroy or archive personal information that is no longer needed for the purposes for which it was collected, or if we are no longer permitted or required by law to retain it, using secure methods to destroy the information.
We may need to retain certain personal information after we cease providing you with products or services in order that we are able to enforce our terms, to identify, issue or resolve legal claims and/or for proper record keeping.
We may also retain a record of any stated objection by you to receiving marketing for the purpose of ensuring that we respect your wishes and not contact you further.
17. Exceptions
Your right to access your personal information is not absolute.
In certain circumstances, the law may permit us to refuse your request to provide you with access to your personal information. These circumstances may include where:
18. Website ‘cookies’
Many websites, including our website, use ‘cookie’ technology.
Cookies’ are small text files that are used by a website to recognise repeat users (or their computers or mobile devices), store registration data, and facilitate the user's ongoing access to and use of the site. This allows a website to track usage behaviour and compile aggregate data for navigational or content improvement. ‘Cookies’ are not programs that come onto your system and damage files.
You can disable ‘cookies’ or request that a warning when ‘cookies’ are used to enable you to accept or reject them by adjusting your internet browser settings. However, disabling or rejecting ‘cookies’ may mean that you are not able to access parts of our website or take advantage of the improved user experience that ‘cookies’ can help provide.
19. Use of our website
When visiting our website, a record of your visit may be recorded in Google analytics or similar services. This record may include the following types of information:
Your personal information is not recorded.
This information is NOT shared with any third party other than those assisting us to enhance your user experience or protect your information (as detailed in section 9, above).
We understand that you may be concerned about the security of the personal information that we collect from you. We will take reasonable steps to protect personal information which we hold from misuse, loss and from unauthorised access, modification or disclosure.
We have systems and processes in place to maximise the security of your personal information, including the use of the industry standard encryption on our website.
For site and service security purposes and to ensure that our services are available to all users, we employ software programs to monitor network traffic in order to identify unauthorised attempts to upload or change information, or cause damage to our site.
However, you should be aware that, when using our website or our services, no data transmission over the Internet can be guaranteed as completely secure.
20. How long do we keep your personal information?
We will continue to store and hold your personal information indefinitely, until such time as we no longer need it for any purpose for which the information may be used or disclosed under this Privacy Policy or under applicable privacy or data protection laws, or a reasonable time after you ask us to delete it. We typically retain data for as long as we are providing services to you and for a period of up to six years (or longer if the legal limitation period is greater). We will destroy, delete or de-identify your personal information within a reasonable time after the end of this period unless we are required to retain it by law.
21. Changes to this privacy policy
We reserve the right to change, modify or update this Privacy Policy at any time by publishing the revised version on our website, which may be with or without notice to you, or by giving you notice of the change. The revised version shall take effect immediately upon publication or notification, unless otherwise set out in this Privacy Policy or the notice.
Your acknowledgment that you are aware of the change, modification or update is implied from your continuing use of the website and/or buying our products and services.
22. How you can access and correct or ask us to delete or cease processing your personal information
We will, at your request and subject to applicable privacy laws, provide you with access to your personal information that is held by us.
We will endeavour to ensure that personal information that we hold about you is up to date, accurate and complete, but will generally assume that any information provided by you is free from errors and omissions unless you tell us it needs to be corrected. As such, it is important that you keep us informed if personal information that we have about you is inaccurate, incomplete or out of date. We ask that all requests are made using the Contact Us page (above). We will take reasonable steps to action them quickly and promptly.
You may instruct us to remove any previous consent that you provided to receive marketing communications from us.
You may make a request for access to, or correction of, any personal information that we hold about you. We may request you to verify your identity and (for access requests) specify what type(s) of information you require before processing your request.
A fee will not apply to making a request for access or update to or deletion of your personal information. However, a fee may in our discretion apply and be charged for providing the information to you. The fee covers the cost to us in collating, copying and providing certain information to you. We will only charge this fee where it is lawful for us to do so.
In some circumstances where we correct a record, we may still require retention of the original record.
In some circumstances, we may refuse to provide you with access to or correct your personal information including, but not limited to, where:
If we refuse to provide you with access to or correct your personal information, we will provide you with an explanation in writing.
Please note that if the GDPR applies to you then you will have additional rights (see section 10, above) and, where your GDPR rights are different from what is stated here, then, we will respect your GDPR rights in preference to the rights in this section.
23. Feedback, queries and complaints
We always welcome your feedback. Feedback is a valuable opportunity for us to improve the services that we deliver to you. We are committed to working with visitors to our site and people using our services to ensure that any complaint, concerns or questions are addressed without delay.
If you have a query regarding our privacy practices or wish to complain about a breach of privacy or data protection laws, you can contact us using the Contact Us page (above). We will then respond in writing as quickly as possible, but in accordance with any timeframes required by law, and we will give you details about how we propose to deal with the complaint as soon as reasonably practicable. We may ask you to provide further information about your complaint in order to assist us to assess your complaint.
If, for any reason you do not wish to complain to us initially or if you are unhappy with how we propose to resolve a complaint, then a complaint may also be made to the Office of the Australian Information Commissioner, by visiting the OAIC’s website and following the steps. Please note that where it applies, the GDPR also gives you right to lodge a complaint with a supervisory authority, in particular in the EU member state where you work, normally live or where any alleged infringement of data protection laws occurred.
Online: www.oaic.gov.au/privacy
Phone: 1300 363 992
Email: enquiries@oaic.gov.au
Online: www.ico.gov.uk
Phone: 0303 123 1113
Live chat: https://ico.org.uk/global/contact-us/live-chat
Online: https://autoriteitpersoonsgegevens.nl/en
Phone: +3170 888 500
Postal Address: Autoriteit Persoonsgegevens, PO Box 93374, 2509 AJ DEN HAAG
Commission Nationale de l'Informatique et des Libertés
Online: www.cnil.fr/en
Phone: +331 53 73 22 22
Postal Address: 3 Place de Fontenoy, TSA 80715, 75334 PARIS CEDEX 07
Online: www.bfdi.bund.de/EN
Phone: +49 228 99 7799 0
Email: poststelle@bfdi.bund.de